For Malawi eVisa support from the UK, contact the Malawi High Commission in London at 45 Upper Grosvenor Street, London W1K 2NT (phone: +44 20 7201 0344). For application-specific or technical issues, visit evisa.gov.mw or email the Department of Immigration and Citizenship Services. The UK Foreign Office publishes entry requirements at gov.uk/foreign-travel-advice/malawi.
Malawi High Commission in London
Malawi eVisa support for UK-based applicants is handled by the Malawi High Commission in London for escalations, passport emergencies, and visa extension queries. Contact details verified on 1 March 2026:
| Entity | Address | Phone | Query Types |
|---|---|---|---|
| Malawi High Commission in London | 45 Upper Grosvenor Street, London W1K 2NT | +44 20 7201 0344 | eVisa escalations, passport emergencies, visa extensions |
The High Commission cannot resolve portal bugs (use evisa.gov.mw), payment gateway errors (contact DICS), or provide general travel advice (see FCDO). When sending supporting documents, include your eVisa application reference number on all correspondence and submit as PDF via email or post. Escalation hierarchy: portal self-check, then email DICS, then phone DICS, then the High Commission in London.
UK FCDO Travel Advice for Malawi
UK FCDO entry rules for Malawi (visa type, passport validity, onward travel proof): gov.uk/foreign-travel-advice/malawi. The FCDO advises British nationals but does not process or expedite eVisa applications. The British High Commission in Lilongwe serves as the local FCDO presence for consular emergencies. Malawi eVisa support applicants should consult FCDO advice for safety advisories relevant to eVisa holders and travel insurance validity.
Malawi Department of Immigration and Application Tracking
Payment, unconfirmed status, and missing approval letters are handled by the Department of Immigration and Citizenship Services (DICS) in Lilongwe. Standard processing takes 3 to 5 business days. Current contact details (email, telephone, physical address) are published on immigration.gov.mw.
For delayed or missing confirmations:
Check spam folder
Look for the confirmation email from the portal
Check status on portal
Log in to evisa.gov.mw with passport number
Email DICS
Include your application reference number
Escalate to High Commission
After 7 to 10 business days
Solving Common Malawi eVisa Problems
Portal compatibility: Opera 56+ and modern browsers. Payment retry with MasterCard debit card. Upload: convert to PDF or JPEG, reduce file size. Session expiry: clear cookies and restart.
| Problem | Solution | If Unresolved |
|---|---|---|
| Payment failed | Retry with MasterCard debit; check card expiry; switch browser | Email DICS with error screenshot |
| Document upload rejected | Resize file; convert to PDF/JPEG; reduce size | Email DICS |
| Session expired | Clear cookies; restart application; use stable connection | Recreate account and reapply |
| Delayed beyond 3 to 5 business days | Check status on portal; email DICS | Phone DICS, then escalate to High Commission London |
If your flight is imminent and the eVisa remains unresolved after escalating through the portal, DICS, and the High Commission, contact the British High Commission in Lilongwe for emergency consular assistance.
Malawi eVisa Fees
Official eVisa fees are payable via MasterCard debit card on evisa.gov.mw with a convenience fee applied. Exact government fee amounts vary by entry type (transit, single-entry, multiple-entry) and are listed on the portal. No refund on refusal.
| Commercial Service | Phone | Support Hours | Government Affiliation |
|---|---|---|---|
| VisaHQ | +44 20 4577 3307 | Not specified | Not affiliated |
| CIBTvisas | 0844 800 4650 | 09:00 to 17:00 | Not affiliated |
VisaHQ (20+ years, 4.40/5 on, 4,207 reviews) and CIBTvisas (1,600+ professionals) charge additional service fees separate from any government or consular fees. Both are not affiliated with any government body.
British High Commission in Lilongwe
UK nationals in Malawi facing denied entry or a lost passport can reach the British High Commission in Lilongwe via a 24/7 emergency out-of-hours number. This is a British government office, not a Malawi government office, and cannot process eVisas. Contact details are available via the GOV.UK embassy finder.
FAQ: Malawi eVisa Support for UK Travellers
How do I contact the Malawi eVisa support team from the UK?
High Commission London: 45 Upper Grosvenor St, +44 20 7201 0344 (escalations). Portal issues: evisa.gov.mw. DICS: email with reference number for payment or stalled applications.
What is the phone number for the Malawi High Commission in London?
+44 20 7201 0344. Address: 45 Upper Grosvenor Street, London W1K 2NT. Handles eVisa escalations, passport emergencies, and visa extensions for UK-based applicants.
Can I get a Visa on Arrival instead of applying for an eVisa?
Yes. UK citizens are Category Two nationals, eligible for Visa on Arrival at designated ports of entry. However, applying via evisa.gov.mw before departure is strongly recommended to avoid queues. Category One nationals must obtain prior authorization before departure.
How long does a Malawi eVisa take to process?
Standard processing: 3 to 5 business days. If exceeded, check status on evisa.gov.mw, then email DICS with your reference number. Escalate to the High Commission after 7 to 10 business days.
What should I do if I haven’t received my eVisa confirmation email?
Check spam folder, then log in to evisa.gov.mw with passport number and use Check Status. Email DICS with reference number. Escalate to London High Commission after 7 to 10 business days.
Who can help with an eVisa application if it’s rejected?
DICS in Lilongwe handles rejection clarifications via evisa.gov.mw or email with your application reference. The High Commission in London can assist with escalation. Government fees are non-refundable on refusal.
How much does a Malawi eVisa cost for UK citizens in 2026?
Exact fees by entry type are listed on evisa.gov.mw; payment via MasterCard debit card plus convenience fee. No refund on refusal. Commercial providers like VisaHQ and CIBTvisas charge additional separate service fees.
What do I do if my eVisa payment fails on the portal?
Retry with MasterCard debit, confirm card has not expired, and use a compatible browser (Opera 56+). Clear cookies if session expires. If payment is deducted but no confirmation appears, email DICS with a screenshot and your reference number.
Can the UK Foreign Office help me if my Malawi eVisa is delayed?
The FCDO provides travel advice at gov.uk/foreign-travel-advice/malawi but does not process or expedite eVisa applications. For delays, contact DICS directly. For emergencies in Malawi, the British High Commission in Lilongwe offers consular assistance.
Is the Malawi eVisa system safe to use with my passport details?
evisa.gov.mw is the system operated by the Malawi Department of Immigration and Citizenship Services. Entry officials may deny entry even with an approved eVisa.
This is an independent informational site, not affiliated with any government body. Contact details were last verified on 1 March 2026.
